CALIFORNIA — The mother of a 5-year-old girl named "Abcde" says A Southwest Airlines gate worker took a photo of the child's boarding pass and posted it to social media to mock the name.
The incident happened at Orange County, California's John Wayne Airport. Traci Redford, the mother, said the gate agent laughed during the incident.
The family was pre-boarding because Abcde has epilepsy, the Associated Press reports.
Her name is pronounced "AHB-sih-dee."
Southwest Airlines issued a statement apologizing for the incident and has followed up with the employee, the AP reports.