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Uber JUMP bikes: How to avoid a surprise $25 fee for riding new electric bikes

Posted at 10:23 AM, Aug 20, 2018
and last updated 2018-08-20 12:24:45-04

DENVER — After Uber announced that it had brought electric, dockless bikes to Denver Friday, some users found that their bank accounts had been slapped with a $25 fee. 

The reason? They had locked the bike outside of the designated area. 

When riders open the Uber app and choose to find a nearby JUMP bike, they are presented with a screen of available bikes and a blue outline of the "Bike Zone," which maps the area where bikes are permitted. While users are allowed to travel outside this area and can leave it there on temporary hold, they must lock it within the boundary or JUMP will add a fee of $25 to the user's account. 

Uber's JUMP bike rental agreement and liability waiver, which all users are required to accept before they can rent a JUMP bike, includes other rules:

  • All users must be at least 18 years old and under 210 pounds
  • Riders will be charged a maximum of $1,600 if the bicycle is damaged, stolen or lost. A bike that isn't locked within 24 hours of the start of the rental will be deemed lost or stolen
  • The use of drugs, alcohol, cell phones or other distracting electronics are not permitted while riding JUMP bikes 

In addition to the Uber app, the "Bike Zone" is available to view and interact with below and here