DENVER -- A dispute over an airline ticket refund has taken weeks to get resolved, according to a Denver woman who says she canceled her traveling plans because her mother was dying.
Linda Bach’s 91-year-old mother was diagnosed with terminal bone cancer. Bach says American Airlines told her that before they can refund her the money, it needed proof that her mother was dying.
Based on American’s request, Bach got a doctor's note stating her mother's condition, a copy of the two tickets, both her reservation number and her mother's, and a detailed MRI document.
American Airlines then refunded her mother's ticket, but not hers.
A spokesperson told Denver7 Bach needed to send a separate letter with her reservation number and the doctor should also include her name in the note explaining why she wouldn't be able to travel.
“I think that sounds ridiculous. They have the confirmation numbers; I submitted one letter for both for my mom and I,” said Linda Bach.
American says it’s their way of protecting themselves against refund abuse. After Denver7 contacted American Airlines, Bach was given her refund.
“I have so many important things to do for my mom. I don't have time to play games with the airline. I just don't have time to do it.” Said Linda Bach.