Couple says they booked room via Priceline but discovered there was no room or hotel

Posted at 6:31 PM, May 02, 2017
and last updated 2017-05-02 20:31:16-04

DENVER -- Gary and Carol Burkholder have been married for 50 years. In April, the Yampa couple decided to celebrate their 50th anniversary in downtown Denver by watching the Rockies.

The couple booked a room within walking distance from Coors Field through Priceline at Elan Apartments. But after a three-hour drive to Denver, they discovered there were no rooms for them to stay.

“She just told us they don't rent rooms,” said Gary Burkholder.

Despite the couple showing the confirmation number to the building's manager and the receipt of the $283 they paid, the couple wasn’t able to stay.

“It seems pretty ridiculous,” said Burkholder.

Denver7 went to the apartment complex, where the staff told said the apartments are not a hotel.

Denver7 checked Priceline and the apartment is still listed.

The couple has yet to be refunded for their money or given a clear explanation as to what happened.

Denver7 reached out to Priceline; a representative with Priceline said the couple is being refunded the money and that the company is investigating the situation.

Elan Union Station Apartments offered the following response Tuesday evening:

“We are not affiliated with the company offering these apartments for short term rental.  We were not aware and did not authorize these advertisements.  We are investigating the matter and may take legal action if appropriate.”

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