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Colorado's COVID-19 hotline giving callers few answers on where to get vaccinated

Posted at 6:45 PM, Jan 05, 2021
and last updated 2021-01-06 09:32:29-05

DENVER — Coloradans in the state's next vaccination group, 1B, have found few answers on what comes next.

"It basically said, 'Hey, our lines are full at the moment. So we aren't able to take your call,'" explained Castle Pines resident Dan Rolf about the automated recording. "I think that was the polite way of hanging up."

Denver7 has received numerous emails and voice messages from Coloradans in similar situations.

"I just feel that there's this void missing between the state level and doctors," Rolf said. "There are some common common things that should be done that when you announce a certain phases are out and you have these resources."

READ MORE: When and where can you get the COVID-19 vaccine? Here are answers to your vaccine-related questions

The frustration comes nearly a week since Gov. Jared Polis announced states expansion into group 1B including Coloradans over the age of 70.

"If you are over 70 you will be able to get this within 4 to 5 weeks," explained Polis in an interview with Denver7 last week. "We will get through the whole group in four to five weeks."

But for many in that group, they still have no guidance on when and where to get their vaccines.

According to a statement from the Colorado Department of Public Health and Environment, local hospitals and clinics are responsible for administering the vaccine.

"We expect that the initial supply of COVID-19 vaccine(s) will be very limited for several months," the statement reads. "This means that a vaccine will not be immediately available to everyone who wants one."