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Aurora Police investigating theft complaints against AM Movers LLC

Customer: Numerous items missing, damaged
Posted at 12:00 AM, Jul 22, 2018
and last updated 2018-07-22 14:46:14-04

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DENVER -- Aurora Police are investigating a moving company accused of bilking customers out of their hard-earned cash, and of failing to deliver items it was paid to transport.

Several customers reached out to Denver7 last month, with complaints about AM Movers LLC.

One couple said they signed a bill of lading with AM Movers to transport their belongings to Virginia for $3,800.

They said once everything was loaded onto a truck, AM sent them a new bill of lading saying they owed them more than $7,000.

“We don’t want anyone else to go through this again,” said Carly Blair.  “It should stop with us.”

It didn’t stop with them.

Complete Move

Former Lochbuie resident Clyde Mayfield said he paid more than $11,000 for a "complete move" from his home in Weld County, to his new home in Marlin, Texas.

The “complete move” was to include disassembly of some furniture, packing, loading, transporting, unloading, unpacking and reassembly.

"We were told they would have it delivered in 48 hours," said Mayfield’s daughter-in-law, Tammy Nicholas. “It took 21 business days and we still don’t have it all.”

When Denver7 first talked to Ms. Nicholas on June 13, AM Movers still had her mother’s ashes.

“I did get my mom’s ashes,” she told Denver7 late Saturday afternoon, “but I’m missing sets of china that belonged to my grandmother, miscellaneous furniture and boxes of movies. We had hundreds and hundreds of movies and half of them are not here.”

Nicholas said her father-in-law is still missing thousands of dollars-worth of tools and lawn equipment.

But that’s not the worst of it.

Damaged Goods

She said much of what was delivered was damaged.

“I’m an avid cookie jar collector,” she said. “Every cookie jar I had was shattered. I was in tears.”

Nicholas said she’s glad police are investigating the company.

“We were originally told it was just a civil matter," she said.

Aurora Police won’t go into details about their investigation, other than to say it involves allegations of theft and larceny.

"Absolutely Not"

When asked if they got their money’s worth, Ms. Nicholas replied, “Absolutely not. They loaded the truck like Kindergarteners. They claimed we used $6,000 worth of packing material…we did not.”

She added that she wants others to be aware of what her family experienced and wonders if there are other victims who have not come forward.

“God only knows how much people are missing and what (AM Movers) is doing with it,” she said, “taking it to the flea market, or whatever they’re doing.”

Company not commenting

No one answered the door at the Company’s headquarters Saturday, nor did anyone return a phone call requesting comment about the investigation.

Last month, a man answering the door at the same address asked if the camera crew was with the police department. When told no, he said, ‘turn off your camera,’ and proceeded to shut the door.

When reached by phone later that day, he said, “No comment…everything was delivered or is in transit.”

“People need to steer clear (of AM Movers,)” Nicholas said. “They’re never going to tell you where your stuff is located, at what warehouse. They’re never going to tell you the truth about when you’re going to get it, and when you do, it’s going to be destroyed.”