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Woman who recently came to Denver says moving company swindled her out of thousands of dollars

Posted at 10:41 PM, Feb 14, 2019
and last updated 2019-02-15 00:49:08-05

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DENVER -- A woman who recently moved to Denver says she was swindled by a moving company after they charged her three times the original quote.

Debbie Cole moved from Indianapolis in January. She found National Express Van Lines online and they gave her a quote over the phone. One the day of the move, they got everything on the truck but then she says, they handed her a new contract.

"It went up from $1,603 to $4,888 and I thought, 'Oh my God, how am I gonna pay for this? I didn't know what to do; I had to get outta there and I was cornered," she said.

In a rush to move and with no other options, Cole signed the contract. She told Contact7 she became angry when her things didn’t arrive on time, and later, uncomfortable, when the movers arrived at her home.

“They demanded cash - over a thousand dollars in cash in the evening because they showed up six, seven hours late,” she says.

National Express Van Lines says everything is in the contract and they are doing business ethically.

But Cole feels deceived.

“I really needed to hire someone for the muscle and that’s where I feel like they really took advantage of me,” she said.

The company put her things in storage and waived the remaining balance.

Now Cole is waiting for her first paycheck to hire new movers.