Technology upgrade aims to cut wait times at Colorado driver license offices

Posted at 5:32 PM, Feb 17, 2017
and last updated 2017-02-17 20:43:46-05

DENVER -- All state and county Colorado driver license offices closed at 3 p.m. Friday for a technology upgrade and won't be back open until Tuesday.

"The closure does not affect county title and registration offices, but does impact the driver license services offered in the following county motor vehicle offices: Arapahoe, Baca, Cheyenne, Douglas, El Paso, Kiowa, Kit Carson, Lake, Lincoln, Phillips, Sedgwick, Washington and Yuma," Colorado Department of Revenue officials said in a news release. 

"We've been doing a lot of work to reduce wait times in our offices and also enhance our customer experience at the DMV," said Lynn Granger, director of communications for the Colorado Department of Revenue. "In the recent years we've made a lot of progress in that. Customers are now able to pay via credit card, we've opened some locations at 7 a.m., we've also added some advisors at our locations to help with the check-in process."

Granger said starting Tuesday, 11 new services will be offered online offering customers convenient ways to "skip the trip" to the DMV.

They include:

  • Begin application for a new driver license or ID
  • Exchange driver license for an ID
  • Extend an expiration date (if eligible)
  • Add/change renewal reminders
  • Request a driver record
  • Pay eligible citations
  • Pay reinstatement fee
  • Upload reinstatement documents
  • Submit a subpoena
  • Reschedule a hearing
  • View/submit a DOT medical certificate

The goal is to reach an average initial wait time of 15 minutes or less for 65 percent of customers by July 1, 2017.  Through January 31, 2017 the DMV said it was within its goal with 70.7 percent of customers seen within 15 minutes.

"It'd be awesome because it'd save guys like me who know how to use the computer a lot less time to come here," said customer Raul Tovar.

Offices will remain closed through Monday, February 20 for President's Day. They will reopen on Tuesday, Feb. 21.


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